سياسة الاستبدال والاسترجاع

Return & Exchange Policy – Mitsu Parts Auto Spare Parts Store

At Mitsu Parts, customer satisfaction is our priority. Please review our return and exchange policy below:

1. Return Policy

• Customers may request a return within 7 days from the delivery date.
• Returned items must be:
  • In original condition
  • Unused and uninstalled
  • In original packaging with all accessories and invoice included
• Returns will not be accepted for items that:
  • Have been installed or used
  • Were specially ordered for the customer
  • Were damaged due to improper use or incorrect installation

2. Exchange Policy

• Customers may request an exchange within 7 days of receiving the item if:
  • The wrong part was delivered
  • The item has a manufacturing defect
  • The product does not match the order specifications
• Customers are advised to verify the part number and vehicle compatibility before installation.

3. Damaged or Incorrect Items

If the item arrives damaged or incorrect:

• The store will cover all shipping and replacement costs.
• The issue must be reported within 48 hours of delivery with clear photos of the item.

4. Shipping & Refunds

• Shipping fees are non-refundable once the order has been processed and shipped.
• Customers are responsible for return shipping fees for standard returns.
• Refunds will be processed within 3–7 business days after the returned item is inspected and approved.

5. Important Notes

• We strongly recommend confirming the VIN number or part number before purchasing to ensure compatibility.
• Electrical and electronic parts are non-returnable once opened or installed.

For customer support, please contact us through WhatsApp or our customer service channels.